Return & Refund Policy

United States Returns

We have a 30-day return policy for customers in the United States, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@colophara.com.

Please note that approved returns must be sent to the following address:

Colophara Returns
8926 Benson Ave Ste. B
Montclair, CA 91763
United States
Phone: +1 626-716-5566

Please contact us before sending any item back. Items returned without first requesting and receiving return authorization may not be accepted.

If your return is accepted, we will provide you with return instructions and, where applicable, a return shipping label.

You can always contact us with any return questions at support@colophara.com.

International Orders

For customers located outside the United States, we generally do not accept physical returns, except where required by applicable law.

If you experience an issue with your order, please contact us at support@colophara.com. Depending on the circumstances, we may offer a refund without requiring you to return the item, a replacement, partial refund, or another appropriate resolution.

Please include your order number, a description of the issue, and photos or other supporting information when applicable so that we can review your request.

Refund-only requests are reviewed on a case-by-case basis and are not guaranteed unless required by applicable law.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, missing, or if you receive the wrong item.

Please contact us at support@colophara.com with your order number and, where applicable, photos showing the issue so that we can evaluate the situation and make it right.

For international orders, we may resolve damaged, defective, missing, or incorrect-item claims through a refund, partial refund, or replacement without requiring the item to be physically returned.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us at support@colophara.com if you have questions or concerns about whether your specific item is eligible.

Unfortunately, we cannot accept returns on sale items or gift cards, except where required by applicable law.

Exchanges

For eligible U.S. orders, the fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

For international orders, please contact us at support@colophara.com before taking any action. We may offer an alternative resolution depending on the circumstances.

European Union Customers

If your order is shipped to a country where applicable consumer protection laws provide you with mandatory cancellation, withdrawal, return, or refund rights, those statutory rights will continue to apply regardless of the general international return restrictions stated above.

For eligible orders shipped into the European Union, consumers may have the right to cancel or withdraw from the purchase within 14 days, subject to applicable laws and exceptions.

Please contact us at support@colophara.com before returning any item so that we can provide the appropriate instructions.

Nothing in this Return & Refund Policy is intended to limit any consumer rights that cannot legally be waived or excluded.

Refunds

We will notify you once we have reviewed your return or refund request and let you know whether your refund has been approved.

For approved U.S. returns, refunds will generally be processed after we receive and inspect the returned item.

For approved international refund-only requests, a physical return may not be required.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@colophara.com.