Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with Colophara. This Shipping Policy explains how we process and ship orders within the United States and internationally.

If you have any questions about your shipment, please contact us at support@colophara.com.

1. Order Processing Time

Orders are normally processed and prepared for shipment within 2–3 business days after the order is successfully placed and payment is confirmed.

Business days do not include weekends or U.S. public holidays.

Processing time refers to the time required to prepare your order for shipment and does not include carrier transit time.

During holidays, major promotions, periods of unusually high order volume, severe weather, or other exceptional circumstances, processing may take longer.

If we are unable to ship your order within the expected processing period, we may contact you with information about the delay and provide available options, including waiting for the order or cancelling the affected order for a refund where applicable.

2. United States Shipping

We ship orders to addresses within the United States.

Available shipping methods, shipping charges, and estimated delivery information may be displayed during checkout where applicable.

Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Actual delivery times may vary depending on your location, carrier performance, weather conditions, holidays, peak shipping periods, and other circumstances outside our reasonable control.

3. International Shipping

We also ship to selected international destinations.

International shipping availability, shipping rates, and available delivery methods may vary by destination and will be shown at checkout where available.

International shipments may require additional time for transportation and customs clearance.

Customs procedures and delivery times vary by country and are outside our direct control.

4. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

Colophara does not control the amount of customs duties or taxes imposed by local authorities.

Customers are responsible for understanding any applicable import requirements in their destination country before placing an order.

If an international shipment is refused or cannot be delivered because required customs duties or import fees are not paid, any refund or reshipment will be evaluated according to the circumstances and applicable law.

5. Order Tracking

When tracking is available, you will receive shipment confirmation and tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Tracking information is provided by the carrier and may occasionally experience delays or incomplete updates.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Recipient name
• Street address
• Apartment or unit number
• City
• State or province
• Postal or ZIP code
• Country
• Phone number, where required

If you discover an address error after placing your order, please contact us immediately at support@colophara.com.

We will make reasonable efforts to update the address if the order has not yet been shipped, but address changes cannot be guaranteed once processing or shipment has begun.

7. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping charges may apply if the package needs to be resent.

If the package is returned to us, please contact our customer service team so we can determine the appropriate resolution.

Any refund or reshipment will be handled according to the circumstances and applicable law.

8. Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us at support@colophara.com.

Please include your:

• Order number
• Full name
• Shipping address
• Tracking number, if available

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

9. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend first:

• Checking around your delivery location
• Checking with household members or neighbors
• Checking with your building reception, front desk, or mailroom
• Contacting the shipping carrier

If you still cannot locate the package, please contact us at support@colophara.com and we will assist you in reviewing the situation.

10. Damaged Packages or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incomplete, or contains the wrong item, please contact us as soon as possible at:

support@colophara.com

Please provide your order number and clear photographs of the item and packaging where applicable.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Shipping Delays

Delivery estimates are estimates and are not guaranteed unless expressly stated otherwise.

Shipping may be delayed due to circumstances such as:

• Severe weather
• Carrier disruptions
• Customs inspections
• Public holidays
• Peak shopping periods
• Transportation disruptions
• Natural disasters
• Government actions
• Other circumstances outside our reasonable control

We will make reasonable efforts to assist customers with delayed shipments but cannot directly control carrier or customs processing times.

12. Refused and Unclaimed Packages

Packages refused by the recipient or left unclaimed may be returned to the sender.

If this occurs, please contact us at support@colophara.com.

Any refund, reshipment, or additional shipping charge will be determined based on the circumstances, costs incurred, and applicable law.

13. Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@colophara.com.

We will attempt to accommodate your request if the order has not yet been processed or shipped.

Once an order has entered the fulfillment or shipping process, we may not be able to modify or cancel it.

14. Contact Us

For questions regarding shipping, tracking, customs, delivery, or your order, please contact:

Email: support@colophara.com